Category: Finance

Financial Ombudsman Service

Complaints they can help with

An introduction to the role of the Financial Ombudsman Service, the complaints we can help with and how to make a complaint.

Financial Ombudsman Service provide a free service set up by Parliament to resolve complaints about financial businesses, for example banks or insurance companies. If they decide you’ve been treated unfairly, they have the power to put things right.

To get an idea of whether your complaint is something they can help with before you send it to us, they will ask questions about some of the things they need to know upfront before you send them a complaint. You can do this online, using their complaint checker. If your complaint sounds like something they can help with, it will tell you how to make a new complaint using their online form. Or read through the information on this page first, to find out more about FOS and their role.

Make a complaint

  • Complaints they can help with
  • They can help with complaints about most kinds of financial products and services provided in or from the UK – from bank accounts, debt collection and payday loans to insurance and mortgages. 
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Flight Cancellation

Can I claim for flight cancellation ?

If the airline cancels your flight, it is the usually the responsibility of the airline to arrange a new flight to get you to your destination. Check the terms and conditions for the airline you are traveling with.

Some airlines may offer accommodation following flight cancellation. You may decide to arrange a new flight / accommodation yourself and then see if you can claim it back.

Aircraft cabin

Can I get compensation for a flight delay?

That would depend on the reason for the delay or cancellation of the flight. You are only entitled to claim compensation if the delay or cancellation was within the airline’s control.

Claim up to €600 Back When Your Flight is Delayed in Europe – EU261 Regulation – The delay will have a specific reason given. If the reason is extraordinary (due to weather or Force Majeure ) then compensation is not usually paid.

Force Majeure – this means unforeseeable circumstances that prevent someone from fulfilling a contract.

Force Majeure events can include fire, storms, floods, civil unrest, strikes, war, and invasion.

We provide info about policy excess, activities or sports, motorbikes & driving abroad GHIC, lost luggage and how to claim. Have a look through our pages, and complete the contact form if you have a question that has not been answered.

We also cover information about medical screening, and medical clearance, and Emergency Medical Assistance as well.

Foreign Travel advice from the FCDO