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How do I contact the emergency assistance on my insurance policy ?

Depending on the situation you are in, you may need to get an ambulance and get to hospital before you contact your insurance company.

How to get Emergency Medical Help when needing urgent medical help. Some useful numbers are below.

  • Europe – 112 for Emergency Services
  • UK – 999 for Emergency Services
  • USA – 911 for Emergency Services
  • Ecuador – 911
  • Indonesia – 112
  • Japan – 119 for Fire / Ambulance

If you happen to need medical assistance whilst traveling the assistance company is there to assist you until you are home, or no longer require assistance. Their details should also be on the policy with the number to contact in the event of an Emergency.

GHIC- Global Health Insurance Card – Can be used in accepted countries in Europe.

You may have a question about policy excess, activities or sports, free treatment abroad, reciprocal health agreements , flight cancellations or delays, lost luggage and how to claim. Have a look through our pages, and complete the contact form, if you have a question that has not been answered.

We also cover medical screening, and medical clearance.

Be sure to check the FCDO advice before you travel, and check in case you need inoculations for your destination country.