Financial Ombudsman Service
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Complaints they can help with

An introduction to the role of the Financial Ombudsman Service, the complaints we can help with and how to make a complaint.

They provide a free service set up by Parliament to resolve complaints about financial businesses, for example banks or insurance companies. If they decide you’ve been treated unfairly, they have the power to put things right.

To get an idea of whether your complaint is something they can help with before you send it to us, they will ask questions about some of the things they need to know upfront before you send them a complaint. You can do this online, using their complaint checker. If your complaint sounds like something they can help with, it will tell you how to make a new complaint using their online form. Or read through the information on this page first, to find out more about FOS and their role.

Make a complaint